Queen Vic Market Online Packaging and Products

Packaging 

How will my goods be packaged?
Our traders will package your goods as they would if you were buying them at the Market. If you are ordering a large amount of goods, these might be delivered in paper bags or boxes.  

Please note that any chilled or frozen items are packed in non-insulated packaging and may spoil if left unattended. We recommend being home to accept your order if it contains perishable goods. Queen Vic Market Online will not be responsible for any loss (including theft) of delivered products or spoilage following an unattended delivery. 

Can I return my packaging for re-use?
No, due to COVID-19 restrictions, we cannot accept your packaging to be reused again. We encourage you to reuse in your own homes or when doing your own shopping.  

Refunds, Returns, Missing Items and Complaints
Please read our refunds and returns policy here.

I would like a refund on a product
If you would like a refund on a product, please contact us as soon as possible so we can investigate further. Please provide your order number and details of why you would like a refund and we will follow up, investigate and do our best to resolve the issue as quickly as possible.  

What can I do if I have a missing item?
If you are missing an item, please contact us as soon as possible so we can investigate further. Please provide your order number and details of the missing item and we will follow up, investigate and do our best to resolve the issue as quickly as possible. 

My produce has arrived and it is damaged, what do I do?
If something is damaged on arrival, please contact us as soon as possible so we can investigate further. Please provide your order number and details of the damaged goods including a photo of the damaged product and we will follow up, investigate and do our best to resolve the issue as quickly as possible.

Products  

I have a special request for the product I am ordering
If you have specific requests for your products, like your meat cut into a certain size, please include these in the order note next to the specific product ordered in your cart. 

Weight variants
Please be aware that weights are only approximate. We will always attempt to get as close to the weight selected as possible. 

The product I normally order is not listed online. Can I still order this?
You can only order the products listed on this website. If there are specific products you’d like to see on Queen Vic Market Online please get in contact here.

Do prices change on products?
Yes, prices change due to demand of product, seasonality and other factors. 

Can I get alcohol delivered?
Yes, alcohol is available to purchase for customers aged 18 or over. Customers must be home for delivery and the delivery driver will check ID to anyone who appears under the age of 25. Anyone who cannot provide valid ID upon request will be refused delivery of the product and items returned to Queen Vic Market Online. 

Unattended deliveries containing alcohol will not be permitted.