Delivery Information
Is there a minimum online order value?
No, there is no minimum order on Queen Vic Market Online.
Where do you deliver to?
We currently deliver to more 220 suburbs around Melbourne. Please check our postcode list here.
What if my postcode is not in your delivery zone?
You can still place your order with Click & Collect.
Hit the Contact Us button and let us know where you live as we may be able to add your suburb to our delivery zone if we receive enough interest in delivery to your area.
Is there same day delivery?
Yes. If you place your order before 10am on a Market day (Tuesday, Thursday, Friday, Saturday and Sunday), your order can be delivered on the same day.
Is there a delivery fee?
Yes, there is a $16 delivery fee on all online orders.
When will the Market goods be delivered?
Your Market goods will be delivered within the delivery window you select on your checkout. Delivery windows are either 1pm – 5pm or 4pm – 8pm on Market days (Tuesday, Thursday, Friday, Saturday and Sunday).
Can I track my order?
Yes, you will receive a text message when your order is collected from Queen Vic Market and you will be given an estimated arrival time with a link to track your order.
Do you deliver to commercial addresses/ offices?
Yes, as long as the office or property falls within our delivery catchment and somebody is there to receive it.
Do I have to be home to receive my order?
We recommend that you are home to receive your order. However, you may select the option to leave your delivery unattended and provide specific directions to your driver on checkout.
Please note that any chilled or frozen items are packed in non-insulated packaging and may spoil if left unattended.
We recommend being home to accept your order if it contains perishable goods. Queen Vic Market Online will not be responsible for any loss (including theft) of delivered products or spoilage following an unattended delivery.
If you have selected that someone needs to be home to receive your order and our delivery partner is unable to reach you, your order will be returned to Queen Vic Market and re-delivery charges, as well as the cost of perishables, may apply.
Please note that if you are purchasing alcohol through Queen Vic Market Online, you will not be able to select our unattended delivery method.
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